Service Desk Analyst
MIKHAELA REED
Service Desk Analyst with 8 years of experience in IT support and systems administration across Windows and macOS. Skilled in Office 365, Active Directory, Azure, and Jamf Pro. Known for strong problem-solving, attention to detail, and delivering excellent customer service in fast-paced environments.
PRIORITIES
Making IT service better one ticket at a time.
I focus on improving IT service and customer support with every ticket I handle. Each request is an opportunity to solve problems efficiently, communicate clearly, and create a better experience for users. By combining technical knowledge with strong customer service, I make sure every interaction not only fixes an issue but also builds trust and confidence in the support process. Through consistency, patience, and attention to detail, I help make IT service smoother and more reliable for everyone.
Contact Info
Let's get in touch.
If you want to discuss more about my experience, let's talk it over coffee.
